Kim Quang Jewelry, Inc. Last Updated: October 23, 2026

This Privacy Policy explains how Kim Quang Jewelry, Inc. (“Kim Quang Jewelry,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit kqjewelry.com (the “Site”), shop with us online or in our store, schedule an appointment, request a repair or custom piece, or sign up for our email or text message (SMS) communications. By using the Site or our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information you give us. Depending on how you interact with us, we may collect:

• Contact details, such as your name, email address, phone number, and mailing, billing, and shipping addresses
• Order and transaction details, such as items purchased, repairs or services requested, and purchase history
• Payment information, which is processed securely by our payment processors (see Section 4)
• Appointment, repair, appraisal, and custom design details, including descriptions, sizes, measurements, and photos of jewelry you share with us
• Messages you send us through contact forms, email, phone, text message, or social media
• Your communication preferences, including your consent to receive marketing emails or text messages

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information about your device and browsing, such as your IP address, browser type, device type, time zone, approximate location (based on IP address), pages and products viewed, referring websites or search terms, and how you interact with the Site. We collect this information using:

• Cookies – small data files stored on your device
• Log files – records of activity on the Site, including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
• Web beacons, tags, and pixels – small files that record how you browse the Site and interact with our emails and ads

Information from other sources. We may receive information from payment processors, shipping carriers, social media platforms (for example, when you message us on Facebook or Instagram), review sites, and analytics or advertising partners.

We do not knowingly collect sensitive personal information (such as Social Security numbers or precise geolocation) through the Site.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders, repairs, appraisals, custom jewelry, and other services, including payment, shipping, and pickup
• Schedule and manage appointments
• Communicate with you about your orders, repairs, appointments, and questions
• Send emails and text messages you have agreed to receive, including the types described in Section 3
• Detect and prevent fraud, theft, and unauthorized transactions
• Operate, maintain, analyze, and improve the Site and our services
• Measure the effectiveness of our marketing and advertising
• Comply with legal, tax, and accounting obligations and protect our rights

3. Text Messaging (SMS) Program

If you agree to receive SMS or MMS text messages from Kim Quang Jewelry, we use your mobile phone number to send the types of messages described below.

How we obtain consent. We collect text message consent only through a documented verbal opt-in. Before enrolling you, a member of our staff explains the text message program, and you must give an affirmative verbal response agreeing to receive text messages. We then record your consent in our point-of-sale (POS) system, including the date, time, and opt-in method. No text messages are sent until your consent has been recorded. Providing a mobile phone number by itself, texting us, making a purchase, requesting a repair, or receiving another service does not by itself enroll you in text messages.

Consent to receive text messages is optional and is not a condition of purchasing any product or receiving any service.

Information we collect. For our text message program we collect your mobile phone number, your name, the date, time, and method of your opt-in, your messaging preferences, and the content of messages you send us. Consent records are kept for compliance and recordkeeping purposes (see Section 10).

Types of messages. Depending on your transactions and interactions with us, messages may include:

• Repair status updates and repair completion notifications
• Pickup notifications
• Payment links and receipts
• Customer support communications
• Review requests
• Occasional promotional offers

Frequency and cost. Message frequency varies. Message and data rates may apply.

Opting out. You may opt out at any time by replying STOP to any message. After opting out, you may receive one final message confirming that your request has been processed. We will not send additional text messages unless you opt in again. For help, reply HELP or contact us using the information in Section 16.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors that support the messaging program on our behalf. All other information-sharing described in this Privacy Policy excludes text messaging originator opt-in data and consent.

4. How We Share Your Information

We do not sell your personal information for money. We share personal information only as described below.

Service providers. We share information with companies that perform services for us under contracts that limit how they may use it. In the past 12 months, we have disclosed the following categories of personal information to service providers:

Our payment processors handle card data under industry security standards (PCI DSS). We do not store full payment card numbers on our systems.

Advertising partners. We may use cookies and pixels from advertising platforms such as Google and Meta (Facebook/Instagram) to show you relevant ads and measure ad performance. Under California law, this may be considered “sharing” personal information for cross-context behavioral advertising. You can opt out as described in Sections 6 and 9.

Legal and safety reasons. We may disclose information to comply with law, a subpoena, search warrant, or other lawful request; to prevent fraud or theft; or to protect the rights, property, or safety of Kim Quang Jewelry, our customers, or others.

Business transfers. If we are involved in a merger, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to this Privacy Policy.

5. Cookies and Analytics

You can set your browser to refuse or delete cookies; however, some parts of the Site (such as the shopping cart) may not work properly without them. To learn more about cookies, visit www.allaboutcookies.org.

We use Google Analytics to understand how visitors use the Site. You can learn how Google uses information at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

6. Targeted Advertising Choices

You can limit personalized advertising through these tools:

• Google: https://adssettings.google.com
• Meta (Facebook/Instagram): https://www.facebook.com/adpreferences
• Microsoft/Bing: https://account.microsoft.com/privacy/ad-settings
• Digital Advertising Alliance: https://optout.aboutads.info
• Network Advertising Initiative: https://optout.networkadvertising.org

7. Global Privacy Control and Do Not Track

Global Privacy Control (GPC). We treat a Global Privacy Control signal or other legally recognized opt-out preference signal sent by your browser as a valid request to opt out of the sale or sharing of your personal information for that browser. Where required, we will display whether your opt-out request has been processed.

Do Not Track. Some browsers offer a “Do Not Track” (DNT) setting. Because there is no uniform standard for DNT signals, we do not currently respond to DNT signals. We do honor GPC signals as described above.

8. Email Marketing

You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. We may still send you non-marketing messages about your orders, repairs, or appointments.

9. Your California Privacy Rights

Whether or not we are legally required to do so, we extend the following rights to California residents, and to residents of other states with consumer privacy laws, subject to verification and legal exceptions:

• Right to know / access – request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it
• Right to delete – request deletion of personal information we collected from you
• Right to correct – request correction of inaccurate personal information
• Right to opt out of sale or sharing – opt out of the sale of your personal information or its sharing for cross-context behavioral advertising (including through GPC)
• Right to limit use of sensitive personal information – we do not use sensitive personal information for purposes that would trigger this right
• Right to non-discrimination – we will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights

How to submit a request. Email us at info@kqjewelry.com with the subject line “Privacy Request,” call us at (858) 560-5818, or visit our store. We will verify your identity by matching information you provide with information we have on file (such as your name, email, phone number, or recent order details). You may use an authorized agent to make a request on your behalf; we may require proof of the agent’s authority and ask you to verify your identity directly. We will respond within 45 days, and may extend that period by an additional 45 days when reasonably necessary, in which case we will let you know.

Shine the Light (Cal. Civ. Code § 1798.83). We do not share personal information with third parties for their own direct marketing purposes. California residents may request information about such sharing by contacting us.

10. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. In general:

• Order, repair, and transaction records are kept for as long as needed to provide warranty, repair, and customer service support and to meet tax, accounting, and legal record-keeping requirements (generally up to seven years)
• Appointment and inquiry records are kept for up to two years after your last interaction, unless they become part of an order or repair record
• SMS and email consent records are kept for as long as you are subscribed and for up to five years afterward to document consent and opt-outs
• Website analytics data is kept according to our analytics settings, generally no more than 26 months

When information is no longer needed, we delete or de-identify it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (SSL/TLS) connections on the Site. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by law.

12. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Visitors Outside the United States

Kim Quang Jewelry is based in San Diego, California, and the Site is intended for visitors in the United States. If you access the Site from outside the United States, your information will be processed and stored in the United States, where data protection laws may differ from those in your country.

14. Accessibility

This Privacy Policy is available in alternative formats on request. Please contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. We will post the updated version on this page and change the “Last Updated” date above. If we make material changes, we will provide additional notice, such as a notice on the Site. We review this Privacy Policy at least once every 12 months.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a complaint, please contact us:

Kim Quang Jewelry, Inc. 6941 Linda Vista Rd, Suite A San Diego, CA 92111 Phone: (858) 560-5818 Email: info@kqjewelry.com